Privacy

Version 2026-10-31

What Pushback holds

Your email address and a scrambled form of your password. The documents you upload or forward: bills, insurance statements, denial letters, plan documents and cards. What Pushback reads from them, such as providers, dates, amounts and codes. The letters, cases and notes you create. This is health and insurance information, and we treat it that way.

How it is protected

Every household has its own encryption key. Names, providers, descriptions, codes, letters, notes and your documents are encrypted with it before they are stored. Dates, amounts and statuses are stored without encryption so the app can work with them. Our staff can see counts, such as how many documents were read, but never the content.

Who processes it

Pushback runs on Cloudflare, which stores the encrypted data and runs the app. To read your documents and draft letters, Pushback sends the relevant document or records to Anthropic's Claude models, which read them and send back what they found. Cloudflare also turns voice notes into text. We use no advertising or analytics services, and we never sell your information.

Nothing is sent without you

Pushback drafts letters and suggests changes. Nothing goes to a provider, insurer or anyone else until you approve it.

Your choices

From your account page you can download everything Pushback holds about your household, and delete everything. Deleting removes your account, documents and records at once and destroys the key that encrypts them. Encrypted copies in our backups expire within 30 days.

Questions

Write to hello@vitasentio.com.